Terms & Conditions

1. Introduction and Regulatory Status

1.1. Who We Are: These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Investwizz Limited (Company No.16173343) and Investwizz Trading Limited (Company No. 16956240 | FRN: 1050679) ("Investwizz", "we", "us", or "our"). Investwizz is a company registered in England and Wales, with its registered office at Room 347, The Engine Room, 18 The Power Station, London, England, SW11 8BZ, London, United Kingdom.

1.2. Regulatory Status: Investwizz Trading Limited (Company No. 16956240 | FRN: 1050679) is an Appointed Representative of WealthKernel Limited (FRN 723719), which is authorised and regulated by the Financial Conduct Authority (Financial Conduct Authority).

1.3. Acceptance of Terms: By downloading our mobile application ("the App"), registering for an account, or using our services, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our App or services.

1.4. Custodian and Principal Partner: WealthKernel Limited acts as the custodian, clearing, and execution partner for all Investwizz accounts. All client money and assets are held by WealthKernel in accordance with Financial Conduct Authority Client Assets Sourcebook (CASS) rules.

2. Our Service: "Guided Self-Direction"

2.1. Nature of the Service: Investwizz provides an execution-only (non-advised) investment platform enriched with educational tools, AI-driven assistance, and a "Financial Copilot." We provide tools to help you construct your own personalised investment portfolio consisting of Exchange Traded Funds (ETFs) and equities.

2.2. NO FINANCIAL ADVICE: INVESTWIZZ DOES NOT PROVIDE REGULATED FINANCIAL ADVICE. We provide information, assistance, and goal-tracking features to assist you in making your own investment decisions. Our assistance is restricted to providing objective information and model allocations based on the parameters you input. We do not assess the suitability of any specific investment for your individual personal circumstances.

2.3. Customer Control: You retain full and absolute discretion over your investment choices. Any decision to buy, sell, or hold an investment is made entirely by you.

2.4. Appropriateness: For certain complex products, WealthKernel may be required by Financial Conduct Authority rules to assess whether the product is appropriate for you based on your knowledge and experience. If they determine it is not appropriate, you will receive a warning or be restricted from trading.

3. Eligibility and Account Opening

3.1. Eligibility Criteria: To open an Investwizz account, you must:

• Be aged 18 years or older.
• Be a resident of the United Kingdom for tax purposes.
• Not be a "US Person" as defined by the US Internal Revenue Service (IRS).
• Have a valid UK bank account in your own name.

3.2. Identity Verification (KYC/AML): To comply with UK Anti-Money Laundering (AML) regulations, we and our partner WealthKernel must verify your identity. You agree to provide accurate and complete information. We will use best efforts to process your application promptly; however, we reserve the right to refuse your application at our sole discretion or request further documentation.

4. Account Types

4.1. Account Provision: Investwizz provides access to Stocks & Shares Individual Savings Accounts (ISAs).

4.2. ISA Rules: If you open an ISA, you confirm you will not exceed the annual HMRC ISA allowance. You are solely responsible for managing your tax liabilities. Investwizz accepts no liability for tax consequences arising from your account activities.

4.3. Account types: Our aim is to offer other financial products in the future. If you select these products when they become available, we will issue new T&Cs and fees may increase.

5. Order Execution, Custody, and Client Money

5.1. Execution of Trades: All orders placed through the Investwizz App are transmitted to WealthKernel for execution. We will use commercially reasonable efforts (best efforts) to ensure orders are transmitted promptly; however, we do not guarantee the execution price. Market volatility may cause the execution price to differ from the price displayed on the App at the time of your order.

5.2. Custody: All investments and cash balances are held by WealthKernel Limited. Investwizz does not handle, hold, or have direct access to your client money or assets.

5.3. Fractional Shares: You may be offered the ability to invest in fractional shares. Fractional shares cannot be transferred to another broker; if you close your account or transfer out, fractional shares will be liquidated, and the cash value transferred.

6. Subscriptions, Fees, and Charges

6.1. Subscription plans: Investwizz may offer different service levels from time to time. The service level selected by you, together with the applicable fees and key features made available at that time, will be shown in the App or on our website before you subscribe.

6.2. Paid Plans: At the date of these Terms, the paid subscription plan available for purchase is:

Investwizz Core: £9.99 per month. This subscription provides access to the features and functionality of the Investwizz Core plan as described in the App or on our website at the time you subscribe, subject to any changes notified to you in accordance with these Terms.

6.3. Free access / simulation service: Investwizz may make available a free access level that allows users to explore planning tools, simulations, and other non-transactional features. The free access level does not permit the placing of trades or access to execution services. Access to execution services requires an eligible paid plan and completion of any required onboarding, verification and account-opening checks.

6.4. Subscription and Fund Fees: In addition to subscription fees, investments may be subject to underlying fund provider fees (e.g., ETF Ongoing Charges Figures / OCFs) and market spread. These are deducted directly from the fund's value.

6.5. Payment: Subscription fees are billed on a recurring monthly basis. You authorise Investwizz (via our third-party payment processor) to deduct these fees from your uninvested cash balance. In the instance where your account does not have enough funds to cover your payment, you authorise Investwizz to execute trades on your account to cover the monthly fees.

6.6. Right to Amend Fees: We reserve the right to amend our fees at any time. We will provide you with at least 30 days' written notice of any fee increases.

7. Risk Warnings (Please Read Carefully)

By using Investwizz, you acknowledge and accept the following risks:

7.1. Capital at Risk: The value of investments, and the income derived from them, can go down as well as up. You may get back less than you invested.

7.2. No Guarantee of Returns: Past performance, simulated performance, and projected forecasts generated by the Investwizz "Copilot" are not reliable indicators of future results. All projections are illustrative only.

7.3. Tax Risks: Tax treatments depend on your individual circumstances and may be subject to change by HMRC in the future.

7.4. Currency Risk: If you invest in assets denominated in a currency other than GBP (Sterling), changes in exchange rates will affect the value of your investment.

8. Platform Availability and Technology ("Best Efforts")

8.1. App Availability: We will use our best efforts (and reasonable commercial endeavours) to ensure the Investwizz App and services are available without interruption. However, we do not warrant that the App will be completely error-free or operate continuously. We may suspend access for maintenance, updates, or emergency repairs.

8.2. Third-Party Data: The market data, news, and analytical information provided in the App are sourced from third parties. While we use best efforts to source accurate data, we make no warranties regarding the accuracy, completeness, or timeliness of such data. You rely on this data at your own risk.

9. Limitation of Liability

9.1. Exclusions: To the maximum extent permitted by applicable UK law, Investwizz, its directors, employees, and agents shall not be liable for:

• Any loss of profit, loss of revenue, loss of business, or any indirect, consequential, or economic loss you may suffer.
• Any investment losses you incur as a result of using our tools, Copilot, or educational materials.
• Losses arising from the failure, delay, or malfunction of the Investwizz App, internet connections, or third-party systems (including WealthKernel).
• Losses arising from Force Majeure events (e.g., natural disasters, pandemics, war, strikes, or extreme market volatility/trading halts).

9.2. Cap on Liability: Subject to regulatory limitations, if Investwizz is found liable to you for any breach of these Terms, our total aggregate liability shall be strictly limited to the total subscription fees you have paid to Investwizz in the twelve (12) months preceding the event giving rise to the claim.

9.3. Regulatory Exceptions: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any duties or liabilities we owe to you under the Financial Services and Markets Act 2000 (FSMA) or Financial Conduct Authority rules.

10. Indemnification

10.1. User Indemnity: You agree to fully indemnify, defend, and hold harmless Investwizz, our directors, officers, employees, and our partner WealthKernel from and against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms or any applicable laws/regulations.
• Any taxes or tax liabilities incurred by you resulting from your use of the platform.
• Your misuse of the Investwizz App or intellectual property.

11. Financial Services Compensation Scheme (FSCS)

11.1. Protection Limit: Your eligible investments are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000. You can find out more about the FSCS and how it works at: https://www.fscs.org.uk/what-we-cover/investments/

11.2. Scope of Protection: Financial Services Compensation Scheme (FSCS) protection applies in the event that our custodian, WealthKernel Limited, goes into default or administration and cannot return your client money or assets. It does not protect you against investment losses or market movements. If the value of your shares or ETFs falls, you cannot claim compensation from the Financial Services Compensation Scheme (FSCS).

12. Termination and Suspension

12.1. Termination by You: You may close your Investwizz account at any time by instructing us via the App or contacting support. You must liquidate your assets or initiate a transfer-out before the account can be fully closed.

12.2. Termination by Us: We may suspend or terminate your account, restricting your access to the App, immediately and without notice if:

• We suspect fraudulent, illegal, or money-laundering activities.
• You breach these Terms.
• We are required to do so by the Financial Conduct Authority, law enforcement, or our partner WealthKernel.
• Your behaviour towards our staff is abusive or threatening.

12.3. Account Closure: Upon closure, you will remain liable for any accrued fees. We will use best efforts to process the withdrawal of your funds to your nominated bank account promptly, subject to settlement periods and AML checks.

13. Data Protection and Privacy

13.1. Data Controller: We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

13.2. Privacy Policy: For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy, which is incorporated into these Terms by reference.

14. Complaints

14.1. Raising a Complaint: If you are dissatisfied with our service, please contact us at help@investwizz.co.uk. We will acknowledge your complaint within 3 business days and aim to resolve it promptly in accordance with Financial Conduct Authority complaint-handling rules.

14.2. Financial Ombudsman Service (FOS): If we cannot resolve your complaint to your satisfaction, or if 8 weeks have passed since you raised it, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS) free of charge. Information can be found at www.financial-ombudsman.org.uk

15. Governing Law and Jurisdiction

15.1. Jurisdiction: These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

15.2. Courts: The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, although if you are a resident of Scotland or Northern Ireland, you may also bring proceedings in your local courts.

16. Amendments to These Terms

16.1. Changes: We may update or amend these Terms from time to time to reflect changes in our business, technology, or regulatory requirements.

16.2. Notice: We will provide you with at least 30 days' advance written notice (via email or in-App notification) of any material changes that disadvantage you. By continuing to use the App after the changes take effect, you are deemed to have accepted the new Terms.

Investwizz Trading Limited (Company No. 16956240 | FRN: 1050679) is an Appointed Representative of WealthKernel Limited (FRN 723719), which is authorised and regulated by the Financial Conduct Authority.

Questions?

If you have any questions about these Terms, please contact us at help@investwizz.co.uk