We are committed to delivering a high standard of service at Investwizz. If something has not met your expectations, we would like the opportunity to understand what happened and put things right.
How to raise a complaint
You can contact us using any of the following:
- Email: help@investwizz.co.uk
- In-app: Submit a help ticket
Please include your name, account details and a short description of your concern.
What to expect
Investwizz will acknowledge your complaint promptly and review it carefully.
Within 3 working days
If we can resolve your complaint within 3 working days, we will confirm this to you.
Within 8 weeks
If we need more time, we will keep you updated and provide a final response within 8 weeks.
If you remain unhappy
If you are not satisfied with our final response, or if 8 weeks pass without resolution, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS).
You must do this within 6 months of our final response.
www.financial-ombudsman.org.uk
complaint.info@financial-ombudsman.org.uk
0800 023 4567
0300 123 9 123
Calls to this number cost no more than calls to 01 and 02 numbers.
(18002) 020 7964 1000
Calls using Relay UK.
+44 20 7964 0500
Call this number if you're calling from abroad. FOS are happy to phone you back, if you're worried about the cost of calling them.
020 7964 1000
FOS switchboard.
About Investwizz
Investwizz Limited (Company No. 16173343) is our trading name. Investwizz Trading Limited (Company No. 16956240 | FRN: 1050679) is an appointed representative of WealthKernel Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 723719).